Returns & Refunds Policy

Applicable for Customers in the United States
At Olivo Electronics, we’re committed to delivering products you’ll love — and ensuring your shopping experience is smooth and worry-free.

1. RETURN ELIGIBILITY

You may request a return within 30 days from the date you receive your item if:

• The product was purchased directly from our official website: https://olivo-store.com

• The product is unused, in its original packaging, and includes all accessories and documentation

• The product does not fall under non-returnable categories (see Section 2)

2. NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns in the following cases:

• Products that have been used, damaged, or missing accessories

• Items showing signs of misuse, improper handling, or physical damage

• Return requests made after 30 days

• Items purchased through third-party sellers or authorized resellers (please contact them directly for return requests)

3. SPECIAL CASES

If you receive a defective item, an incorrect product, or your order is lost in transit, we’ll gladly offer a free replacement.
Please contact us immediately at admin@olivo-store.com, and we’ll take care of it.

4. RETURN SHIPPING & REFUNDS

• For defective or incorrect orders: Olivo covers all return shipping costs.

• For voluntary returns (e.g., change of mind):

  • Customers are responsible for return shipping.

  • We will refund 100% of the product price, excluding original shipping fees.

5. HOW TO RETURN – JUST 4 EASY STEPS

Step 1: Email your return request to admin@olivo-store.com with the following details:

• Full name, phone number, and email

• Shipping address

• Order number

• Product(s) you wish to return and the reason

Step 2: After approval, we’ll send you:

• A Pre-paid Return Shipping Label

• A Return Merchandise Authorization (RMA) Code

• The Return Address

Step 3: Pack your return securely and include:

• All accessories, manuals, and original packaging

• The printed return shipping label attached to the outside

Step 4: Once we receive your return package:

• Your refund will be processed within 7–14 business days

• Refunds are issued to the original payment method

• If your payment account is closed, we will issue a bank check

6. NEED HELP?

• Email: admin@olivo-store.com
• Response time: Within 24 – 48 business hours

We’re always here to support you!